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Frequently Asked Questions (FAQ)


Getting Started

To start winning real money or if you want to play for fun, these simple instructions will have you up and running quickly. We do require a valid address to send your cash winnings and your e-mail to keep you advised of our latest features and promotions. We guarantee that any information submitted to us will not be disclosed, released or sold to any third parties.

How to download the EastSideCasino.com Games

  1. Click the Download icon anywhere throughout our web site.
  2. Click on "Download".
  3. When the Download popup appears click "OK".
  4. The download wizard will ask you where to save the "EastSideCasinosetup.exe" file. We suggest that you pick your "desktop" (this is normally the default setting).
  5. Click on the "Save" button.
  6. If you have decided to save the Casino file in a different folder, remember where it is.
Note: Once you have downloaded our FREE Games you need to install the games.

How to install East Side Casino downloadable Games

On your desktop you will see a new icon with the name EastSideCasino.com, double click on it. If you have downloaded to a different location go there now and double click on the icon.
  1. Once the download is complete (the download wizard will let you know), minimize your browser.
  2. To decrease download time, our games can be downloaded separately.
  3. Double-click on the EastSideCasino.com setup.exe icon on your desktop.
  4. Check the checkbox at the bottom of the screen labelled "show all components on the server".
  5. This will display all the games available for download.
  6. Check the checkbox of the game you would like to download/play and click on the download button at the bottom right of the screen.
  7. When the download is completed, click on the finished button.
  8. Now you can start playing the games.
  9. On you desktop you will find East Side Casino icon, double click on the icon and you can start playing games for fun or real money.
How to start playing downloadable games

  1. At the end of the installation process you will need to double click on the East Side Casino Icon on your desktop.
  2. You will be given several options: Play for Real, Create a New Account, Play for Fun plus some other useful selections.
Registration from the downloaded games

  1. You will need to register before you deposit real money into your account.
  2. Click on the East Side Casino icon
  3. You will need to create a real money playing account.
  4. Click on "Create a new account"
  5. Enter your user name, password, email address ... all required information.
  6. Click OK 
  7. Click on the $ button to deposit money into your playing account.
  8. Enter Credit Card Information.
  9. Wait until transaction is approved.
  10. Start playing East Side Casino games
Steps to activate your real money playing account:

  1. You must first Create a New Account in the main menu screen.
  2. Enter your User Name, Password and email address (all information must be identical to the information you used when you registered).
  3. Don't forget to deposit money into your playing account if you would like to play for real money.
Play For Fun
  1. Select "Play for Fun" on the menu option.
  2. Click on the $ button (on bottom left of screen) and add your amount.
  3. Select a Game - by clicking on the image
  4. See game rules - for pay tables
  5. Have fun playing our "Full Screen Casino Games"
Registration from the downloaded games
  1. You will need to register before you deposit real money into your account.
  2. Click on the EastSideCasino.com icon
  3. You will need to create a real money playing account.
  4. Click on "Create a new account"
  5. Enter your user name, password, email address … all required information.
  6. Click OK
  7. Click on deposit money into playing account.
  8. Enter Credit Card Information.
  9. Wait until transaction is approved.
  10. Start playing our downloadable games.
  11. Enjoy playing EastSideCasino.com.

Security

You must supply us with your credit card number when opening a Real Account. Internet Billing Services (IBS), our preferred e-cash company, uses SSL encryption technologies to ensure your information is protected at all times.

We encrypt all credit card numbers in the transferring of information to participating merchants. SSL is the standard for secure data transmission over the Internet.

Player Security

The identity of our customers and their personal information remains confidential.

Players own their own unique login name and password. We reserve the right to contact you regarding your account status or any other relevant administrative matter.

All information sent to EastSideCasino.com is encrypted and protected by numerous system security safeguards to protect against unauthorised access and fraudulent activity.

Game Security

Should you lose your connection to the gaming server at any time, your transaction will automatically be completed.

The gaming server records all transactions, if connection is interrupted the game will automatically reconnect to the server when you reconnect and display your last hand.

The balance on the server when logging into EastSideCasino.com after a connection has been interrupted or lost will reflect the true balance after completion of the last wager prior to the communication breakdown.